LAUREL MUSWAMBA
IT · Digital operations · Project coordination

Laurel
Biakunyenga Muswamba

IT & Digital Operations Professional | Business Needs | IT Project Coordination | User Support

More than 7 years of experience supporting digital initiatives, coordinating technology projects, documenting business needs and helping users adopt digital solutions. French: fluent · English: intermediate.

Contact meLinkedIn
Professional portrait of Laurel Biakunyenga Muswamba

Professional profile

IT professional with more than 7 years of experience, particularly in business needs documentation, IT project coordination, user support and digital platform administration. Knowledge of data modelling (SQL, UML, Merise), business process modelling (BPMN), business intelligence (Power BI) and project management (Agile, Scrum, Kanban). Experienced in user guidance, access management, training and technology adoption. Recognized for analytical thinking, organization, collaboration and a problem-solving mindset.

Skills & technology

Digital platforms

Kajabi, user accounts, content and access management.

Microsoft environment

Microsoft 365: Word, Excel, PowerPoint, Outlook and Teams.

Collaboration tools

SharePoint, Google Workspace, Nextcloud and Dropbox.

Databases

SQL and data modelling: MCD, MLD, MPD.

Design & modelling

UML, Merise and BPMN.

IT project management

Agile, Product Owner, Scrum, Kanban, Microsoft Project, Azure DevOps and Macroscope 360.

Business intelligence

Power BI (beginner), dashboards and KPIs.

Artificial intelligence

Microsoft Copilot and ChatGPT.

IT & application support

User assistance, troubleshooting, incident resolution, accounts, permissions and access.

Professional experience

August – September 2026
Freelance Telecaller – Prospecting & Sales
Sqwad · Remote
  • Conducted outbound calling campaigns for different clients.
  • Presented services according to commercial objectives and adapted communication to contacts.
  • Followed up on conversations and prospect interactions.
March 2025 – February 2026
E-learning Platform Administrator & Administrative Assistant
KBTrainings · Remote
  • Administered the Kajabi learning platform and supported daily operations.
  • Managed user accounts, enrolments and access rights.
  • Provided technical and usage support to learners.
  • Tracked participation and learner progress using engagement and completion reports.
  • Organized and updated digital content and resources; guided users in adopting the platform.
June 2022 – September 2024
Project & Strategy Coordinator
Gate Technology
  • Coordinated digital and technology project activities and monitored progress.
  • Gathered client needs and contributed to identifying suitable technology solutions.
  • Configured professional NFC business cards for more than 30 clients.
  • Organized tasks, tracked timelines and coordinated communication among stakeholders.
August 2021 – June 2022
Administrative & Sales Assistant
Tikdem sarl
  • Participated in digital awareness activities with more than 10 schools.
  • Trained more than 30 women to use Alpha App, an educational app developed by Tikdem.
  • Supported users through demonstrations, training and follow-up by phone and email.
August 2018 – August 2021
Sales & Marketing Manager
Brainsoft
  • Prospected more than 10 companies in the travel sector and developed business relationships.
  • Identified customer needs, presented solutions and followed up with clients.
  • Prepared activity reports and tracked performance indicators.

Additional experience & community involvement

July 2026 – Present
Technology Mentor
Connected Canadians
  • Guide older adults in using technology and digital tools.
  • Provide personalized support and help participants build digital confidence and independence.
  • Have supported more than 10 older adults.
January 2024 – February 2026
Children's Reading Centre Coordinator
Cité de l’Espérance
  • Organized and led educational workshops for children aged 6 to 15.
  • Adapted activities to different age groups and participants' needs.
  • Encouraged participation and the development of reading skills.

Education & credential evaluation

Bachelor's Degree in Computer Science, Computer Engineering concentrationUniversité de Kinshasa · September 2021 · Democratic Republic of the Congo
WES evaluation: Canadian equivalency — Bachelor's degree in Computer Science (Ref. 6979900).
Secondary School Diploma in Mathematics and PhysicsCollège Bonsomi · July 2015 · Democratic Republic of the Congo

Let's connect

Open to opportunities in IT support, digital operations, project coordination, business analysis and administrative support.

LinkedIn

French: Fluent · English: Intermediate